Placing Your First Order

Yes, GST/HST is already included in all our pricing!

Our system will only move your order to Processing once your E-Transfer has been received and successfully matched to your order number (included in the message section of your E-Transfer).

Once your payment has been confirmed, your order status will automatically be updated to Processing.

Please allow up to 2 hours for your Interac e-Transfer payment to be delivered and synchronized with the Dankgrab payment system.

If your order remains On Hold for more than 12 hours, it may be due to one of the following reasons:

• We have not yet received your payment.
• Your order number was not included in the E-Transfer message.
• The payment information was entered incorrectly.
• Your E-Transfer is still pending with your financial institution.

If your payment has been sent but your order status has not changed after 12 hours, please contact the Dankgrab support team and provide:

• Your Order Number
• The sender’s name used for the E-Transfer
• A screenshot of the payment confirmation (if available)

Our team will investigate and assist you as quickly as possible.

If your E-Transfer is still pending or has not been received, it may be due to one of the following reasons:

• Your payment could not be matched to your order because the Order Number was not included in the message section of your E-Transfer.
• The E-Transfer was sent to an incorrect email address.
• Your financial institution has flagged the transaction as suspicious and requires additional verification before the transfer can be completed.
• The security question and answer provided do not match the payment instructions, preventing us from accepting the transfer.

If we are unable to process your payment for any of the reasons listed above, our support team will contact you via email with further instructions.

Please note: If payment is not successfully received within 24 hours of placing your order, the order will be automatically cancelled and cannot be reactivated. A new order will need to be placed.

If your order is cancelled before your E-Transfer has been accepted, you will need to cancel the E-Transfer directly through your online banking.

To avoid delays in accessing your funds, Dankgrab does not cancel pending E-Transfers on behalf of customers. Cancelling the transfer from your bank account is the fastest way to ensure your funds remain available.

If your E-Transfer has already been accepted and you have questions about a cancelled order, please contact the Dankgrab support team for assistance.

At Dankgrab, your privacy and security are our top priorities. All orders are shipped using discreet packaging with no references to cannabis, marijuana, or the contents inside the package.

To ensure maximum freshness, privacy, and odor control, all cannabis products are packaged in sealed, smell-proof bags and securely packed before shipment. Many products are also vacuum-sealed when appropriate to help preserve quality during transit.

Every order is carefully prepared to provide:

• Discreet cannabis delivery across Canada
• Smell-proof and secure packaging
• Freshness protection during shipping
• No indication of package contents
• Safe and confidential delivery

You can shop with confidence knowing that every Dankgrab order is packaged professionally and shipped with your privacy in mind.